Job Details

Family Liaison Officer

Location:          The Holden School, Leigh, Wigan.

Hours:              37.5 hours per week

Salary:              £20,000  

Do you want to be part of and take a role in developing a Trauma Informed Therapeutic School?

Do you want to make a significant difference to a varied and professionally challenging group of children, young people and adults?

Are you interested in and experienced in the field of complex or trauma related needs?

If so we have the role for you!

We’re looking for a nurturing caring individual work as part of our Team at The Holden School supporting our children and their families.  

About the Group:

We are part of Acorn Care and Education and can promise you plenty of challenges, and a rich variety of opportunities to develop your career.

We provide Education and Care across a number of schools and residential homes nationally. Our specialist SEN provision, coupled with our expertise within residential care means we offer thousands of vulnerable children and young people across the UK a holistic, wraparound care, residential and education service, empowering them with everything they need to flourish. It is by no accident that 94% of our homes are rated as Outstanding or Good.

We welcome staff who share our commitment to help children experience better days and better lives. Through ongoing development and training, we ensure our staff are well prepared for their jobs and given every opportunity to extend their skills.

Acorn Care and Education is part of the Outcomes First Group.

 About the Role:

We have an exciting and challenging opportunity for a Family Liaison Officer to join our supportive team.

We want each young person at The Holden School to achieve their own ambitions and to live fulfilling and productive lives. Therefore, you will be required to use your specialist knowledge and experience to support and assist the staff team support our children and their families. You will encourage each individual to achieve their potential, despite of any challenges you or they may face.

You will also be responsible for safeguarding the young people and ensuring they are healthy, safe and as comfortable as possible. This can be achieved by assisting with the physical, emotional and personal care needs for each individual. You will have the support of our Wellbeing Team and its Team members.


Do you want a rewarding Career? To make a positive difference to young people and their lives? Are you patient, empathetic, resilient and supportive? If you have answered yes - we want you!

Key tasks to support pupils

  • Establish good working relationships with pupils, acting as a role model and

setting high expectations

  • Provide consistent support to all pupils, responding appropriately to individual

pupil needs

  • Assist with the development of pupils Wellbeing Plans
  • Promote inclusion and acceptance of all pupils
  • Promote self-esteem and independence, employing strategies to recognise and

reward achievement within established school procedure

Who are we looking for?

The Holden School needs a responsible, friendly and caring individual who has a passion for caring for and ultimately, making a difference to young lives. It will be a challenging yet rewarding role with the opportunity to see the young people progress and develop over time.

We need someone who can manage their own workload, can liaise with outside agencies, chair meetings and support our families. The successful applicant will need to great communication skills, can manage their workload, and be prepared for the varying difficulties the role may present.

Key responsibilities

  • Under guidance from the Headteacher to engage with vulnerable families in order to formulate a package of support
  • To act as a point of contact in school for families in need of support
  • To signposting for families and refer for support when appropriate
  •  Liaise professionally with external agencies such as Housing, NSPCC, Sure Start,

Social Care, Early Intervention Teams, Passenger Transport, YOS and Police.

  • To complete appropriate referral forms to external agencies as and when required
  • To attend multi-agency meetings as appropriate.
  • To carry out home visits where necessary
  • To build effective relationships with families
  • To provide opportunities for families to engage with the school before their child

begins to establish support and build relationships before the child starts at the school


Essential criteria

  • You must have experience with supporting and working with young people, in a school or care environment
  • You must be available to work the shifts required
  • You must have a level of fitness which will allow you to handle certain challenges you may face with the young people


Why work for us?


A few reasons we think it’s a great place to work:

  • Continuous professional development & training for a clear career path
  • Pension
  • Opportunity to enrich the lives of young people and make a positive difference
  • Be part of a fantastic team who work hard together and support each other
  • No two days are ever the same
  • Free School Meals onsite
  • “Your Wellbeing Matters”
  • Employee Rewards Hub


Start Date:

This position is due to commence as soon as possible, of course subject to approved reference and DBS checks.  

Applications are invited online through the Acorn Care and Education website

If you have any further queries regarding how to apply, please call 01942932540.

Acorn Care and Education are committed to the safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to fully Enhanced DBS.  We expect all our employees and volunteers to share this commitment and strive to achieve the best possible outcomes for everyone in our care.  A full application form must be completed with all employment dates and, gaps in employment accounted for.